Patient Support Representative
Help passengers and family members understand transportation arrangements, share relevant information and connect with the appropriate team.
Key Responsibilities
- Respond professionally to ride-related questions.
- Confirm contact and trip details accurately.
- Document requests and follow-up actions.
- Refer scheduling changes to the appropriate team.
- Handle personal information according to company procedures.
Skills, Knowledge and Expertise
- Patient, respectful customer communication.
- Accurate recordkeeping and computer skills.
- Ability to follow privacy and escalation procedures.
Nice to have
- Customer support or appointment coordination experience.
- Experience assisting seniors or caregivers.
Why join us
- People-focused work supporting access to transportation.
- Opportunities to develop service coordination skills.
